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Our Mission
Satisfaction Guaranteed
We are not only excited, but proud to offer you what we believe to be the most unique hand painted glassware available online.  We offer our glassware at the best value possible so that all can enjoy these beautiful treasures.  We offer the finest quality craftsmanship from our artists, who hand paint each item individually so that you receive a truly unique piece of glassware whether it be for your personal collection or a gift for a friend or loved one.  We also offer the best customer service possible to meet your needs in an expeditious and satisfactory manner by responding to any of your inquiries within hours of receipt and assisting you with any questions or situations that may arise.  We pride ourselves in having satisfied customers.

We will gladly accept returns.   If for any reason you are not completely satisfied with any product, you may return it to us within 30 days of receipt for credit toward the purchase of another product or full refund of the price paid at the time of purchase.  Due to the nature of some orders, a 25% restocking fee may be applied.  

Please email customersupport@festiveglassware.com for return authorization.

We hope that you enjoy your glassware and that you visit us again.
Please refer us to your friends and family.

The Artistry  
Designed and signed by the American artist, Raenell Accetta, each one of a kind piece takes five days to complete. The result is a glassware showpiece brimming with flair, fun and function!  The five day creation process begins with hand painting multi-layers of color with individual curing times between coats.  Intense heat is applied during the two step firing process followed by hours of gradual cooling in a tightly controlled environment.  Each piece is then uniquely embellished with a hand painted signature glass gem.  Lastly, the artist signs each piece, ensuring its authenticity.

Each hand painted beauty is unique – no two pieces are exactly alike.

Secure On-Line Ordering

The ECI-PAY gateway has security measures in place to protect the loss, misuse and alteration of the information under our control. Security of information in transit to and from our web site is encrypted using SSL encryption protocols. We store all user information in secure databases protected via a variety of access controls as well as using encryption of sensitive information. ECI has been providing credit card processing services over the Internet for over 6 years. Currently we process credit card transactions for over 16,000 merchants worldwide. Security systems are designed and upgraded in concert with Sun Microsystems and RSA Security and are Eyes Only. Our policy is to report and aggressively pursue, apprehend and prosecute any attempts to breach our systems. To date there have been no successful attempts.

Redundant Sun Microsystems Enterprise 3500 payment-dedicated network servers with four Ultra Sparc?processors with at least 1 gigabyte of RAM per unit, running UNIX and the most recent version of Solaris. Our system also features symmetrical failover using Veritas Firstwatch? and HA for Oracle, and sits behind a Cisco PIX Firewall which also has redundant failover.

Our payment servers are housed at Level (3) facilities in New York City, a state-of-the-art global network that sets new standards for the industry (http://www.level3.com/): Physical access protected with biometric (palm scan) identification; Uninterruptible Power Source (UPS) with generator back-up; 24 x 7 worldwide network monitoring. Access to servers are protected via cardkey, palm print and key lock. All credit card numbers are stored on our Oracle-dedicated Sun E3500 database server. All credit card numbers are encrypted in real-time within the database using 512 bit RSA Crypto-C technology. RSA Security submits its Crypto-C products for FIPS 140 testing and certification. FIPS 140-1 and the forthcoming FIPS 140-2 are the US Government's standards that specify the security requirements to be satisfied by a cryptographic module. RSA Security supports PNP Security with over 20 years of experience in the security industry. 

Privacy Statement

For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.

If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.   We can be reached via e-mail at:unsubscribe@festiveglassware.com or through our Contact Us page.

Terms of Use Statement

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.  

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.  

If you have additional questions we can be reached at:  (866) 478-9282 between 8:00 AM and 8:00 PM EST or by FAX us at:  (866) 479-4245 or please write us at 7831 Wilcoxen Farm Place, Manassas, VA  20111.  We can be contacted by email at customersupport@festiveglassware.com.